L.L. Bean, Inc. is a leading U.S. catalog company and the largest catalog supplier of outdoor gear in the world. The L.L. Bean catalogs, a tradition since the company’s founding, are the engine that drives company sales; in 1999 the company took in $854 million from catalog sales alone. The 1999 catalogs, 70 in all, offered approximately 16,000 different items, most tied to the pursuit of outdoor, active lifestyles. For the solitary fisherman or the busy baby-boomer, the name L.L. Bean stands for quality, value, and enduring style–so much so that each year more than three million visitors make pilgrimages to the company’s original retail store, in Freeport, Maine, to soak up the Bean ambiance and the Bean bargains. Retail sales for 1999 (including those for the L.L. Kids Store, adjacent to the flagship store; a second L.L. Bean Store in McLean, Virginia; ten factory outlet stores; and more than 20 independently owned retail stores in Japan) reached $206 million. The llbean.com e-commerce web site has been operational since 1996. L.L. Bean also enjoys a high reputation, among its corporate peers as well as its customers, for order fulfillment.
1996: Annual sales exceed $1 billion for the first time.
Sales grew by 10 percent—nearly $1 billion in 1995. In spite of these profits, the company offered buyouts and early retirements to eligible employees in 1996. The company claimed sales were $90 million below target range and it had to cut costs for the next three years in order to remain competitive. Considering the fact that from July 1994 to July 1995, 50 percent of American companies did some sort of downsizing, L.L. Bean’s cost-cutting efforts seemed ordinary.
The company also prides itself since, in 1996, it made the Trendsetter List released by the Labor Department in Washington. This list is comprised of retailers and manufacturers who make extra efforts to guarantee their products are not made in sweatshop conditions, including child labor, abusive conditions, and other compromising circumstances. In addition, it tries to support domestic manufacturing, particularly in Maine.